Placing an order is quick and easy! Just follow these steps:

(1) Browse & Select – Explore our product categories and click on any item to see more details.
(2) Add to Cart – Select your preferred style and size and just click ‘ADD TO CART’ to save it later.
(3) Review Your Cart – Click ‘MY CART’ to review your selections. If you’d like to remove an item, simply click ‘REMOVE’.
(4) Checkout & Pay – Click ‘CHECK OUT’ and follow the prompts to enter your details and choose your payment method.

Once your order is successfully placed, you’ll receive a confirmation email from us. If you don’t see it in your inbox, please check your junk or spam folder.

If you haven't received it within 24 hours, please contact us, and we’ll be happy to assist you.

You can apply your coupon code at checkout. Just enter the code in the designated field.

Please note: Coupon codes cannot be combined with other discounts or promotions.

Unfortunately, coupon codes cannot be applied once your order is complete, and we’re unable to add the code for you manually. Be sure to enter your code at checkout!

If you forget to apply the code, don’t worry — you can still use it on any new orders as long as the promotion is active.

Coupon codes are subject to the following conditions:

(1) Each code can be used only once and cannot be combined with other codes or offers.
(2) Coupon codes are valid for a limited time and can’t be used after the expiration date.
(3) You must meet all the criteria of the coupon to be eligible for the offers or sale events.
(4) Coupon codes must be entered at checkout and can't be applied after placing your order.

For more information, please refer to our Terms & Conditions of Use.

If your order has not yet shipped, we can assist with canceling it. To request a cancellation, please email us at customer.service@bussolastyle.com with your order number.

Once an order is placed, we can’t make changes as it’s processed immediately. If needed, we can cancel your order before it ships, and you can place a new one.

Due to time zone differences, we’re unable to accept phone orders. Please place your order directly through our website for a smooth experience.

Our products use the European size system. Please refer to our size guide for detailed information. You can also find this information on each product page.

We’re sorry to hear that you received a wrong or faulty item. Please contact us with the following details: (1) your order number, (2) a brief description of the issue, and (3) a photo of the item. Once we receive this information, we’ll quickly work to resolve the issue.

If you bought the shoes from a retail store, please contact the store directly for assistance.

If you purchased the shoes from our online store within the last 3 months, please send us a photo. We will provide a replacement. You can take the shoes to a local cobbler for repairs.

Our products are limited in quantity, and we can’t guarantee that the item will be restocked.

Please email us with the item photo. If the item is restocked or we have a similar style, we’ll notify you immediately.

We accept PayPal, Visa, MasterCard, and JCB at checkout.

All orders are charged in U.S. dollars.

Send a screenshot of the error page to customer.service@bussolastyle.com, and we’ll assist you. We also recommend contacting your bank or trying another payment method.

We treat all your information as private and confidential. We will never share, rent, or sell your personal details without your consent. For further details, please read our Privacy Policy.

To process your order, we require your name, email address, delivery address, phone number, credit card number. These details may also be used to verify and validate your order.

We may use your contact details to keep you informed of our latest collections and news.

Join our VIP program – it’s easy and free! Just follow these 2 simple steps:

Step 1: Create an Account and Join the Program
Select “Join Program” to become a member and earn your first points.

Step 2: Earn Points and Redeem Rewards
Start earning points through various activities and redeem them for amazing rewards.

Become a bussola member today!

Earn 1 point for every $1 spent on our official website. You can also earn points by leaving reviews and engaging with us on social media. Please refer to this link for further information.

Every 100 points can be redeemed for a $10 coupon code, with a maximum of 5,000 points redeemable at once.

Step 1. Sign in to your account and ensure you’ve joined the program.
Step 2. Click the Reward float button “How to redeem.”
Step 3. Select a reward program and click the “Redeem” button.
Step 4. Your coupon code will appear. Click “Apply Coupon Now” to use it on your next order.

Once redeemed, the coupon code will be valid for 14 days.

Points may take 2-5 business days to appear in your account. We appreciate your patience during this process. If your points haven’t been added after this period, please reach out to us via email, and we’ll assist you as soon as possible.

You can view your point activity and changes in the "Point History" tab, where you'll see details on points earned, redeemed, and adjusted.

If you return the items you purchased, the points you earned from these items will be canceled.

All the points you earned will be reset if you do not earn or redeem points in the past 12 months.

Your membership is personal and non-transferable. Only you can redeem your points for rewards.

Whether you want to cancel or delete your account, please contact us for the help you need via email.

Please note that canceling or deleting your membership will forfeit any remaining point balance.

Duties and taxes may apply to international orders. These costs will be charged in advance at checkout, and you will be responsible for any additional import duties or taxes.

Whether you want to cancel or delete your account, please contact us for the help you need via email.

Please note that canceling or deleting your membership will forfeit any remaining point balance.

We currently ship to the following countries:

United States, Canada, Australia, Austria, Belgium, Denmark, Finland, France, Germany, Luxembourg, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom, Malaysia, and Singapore.

If your country is not listed, we’re sorry, but we do not offer shipping to that location at this time.

Shipping fees are automatically calculated at checkout. A flat rate of $20 applies to every order.

If your order has not yet shipped, we can update your address as long as the delivery country remains the same. We are sorry that we can't change the delivery country.

Once your order has been shipped, address changes are no longer possible.

We cannot deliver to PO Boxes. Please provide a physical address for delivery.

We ship packages via UPS, FedEx, or DHL.

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your order. Please allow some time for the tracking status to update.

If your order doesn’t meet your expectations, you may request a return within 7 days of receiving your package. Please email customer.service@bussolastyle.com with your order number, the item you wish to return, and the reason for the return.

For further information, please refer to our return & exchange policy.

Effective December 16, 2021, a $20 restocking and handling fee per pair will be deducted from your refund due to rising shipping costs. We appreciate your understanding.

Unfortunately, we do not offer exchanges. If you need a different size, color, or style, we recommend returning your item and placing a new order.

Returned Items
Please note that returned orders may take several business days to process before the funds are credited back to your original payment method. The following steps will be followed:

1. The returned item arrives at our warehouse.
2. The item is inspected for refund approval.
3. Our finance department authorizes the refund.
4. The refund is issued to your payment method.

Once the refund is processed, it may take 2-10 business days for the funds to appear in your account.

Canceled Orders

• Credit Card Payments: We will issue your refund as soon as possible. Please allow 2-10 business days for the funds to credit back to your payment method.
• PayPal Payments: Canceled orders will automatically generate a refund to your PayPal account.

Unfortunately, coupon codes used for purchased items will not be reissued if you return the items.

If you used a coupon on your order, the discount value will be deducted from your return credit.

If your return no longer meets the conditions of the coupon, the refund will be adjusted accordingly.